Privacy Policy

Last Updated: August 18, 2025

Getride (“we,” “us,” or “Getride”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information across the Getride Platform.

1. Information We Collect

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.

We also collect information automatically when you use our Platform, including:

Location Information: We collect precise location data through the app when it is used by Users and Service Providers.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Platform and Services.
Facilitate payments, send receipts, and provide products and services you request.
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Ensure the safety and security of our users and the public.
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Getride.

We may share the information we collect:

With Service Providers: We share your pickup location, destination, name, and vehicle details with Service Providers to enable them to provide the service you request.
With Third Parties: We may share your information with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.
For Legal Reasons: We may share your information if we believe it is required by applicable law, regulation, legal process or governmental request.

4. Data Security

We are committed to protecting the data of the Getride community. We implement reasonable administrative, physical, and electronic measures designed to protect your information from unauthorized access, use, or disclosure.

5. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can access and control most of this information through your in-app account settings. You may also opt-out of receiving promotional communications from us by following the instructions in those communications.

6. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Panaji, Goa, India.

7. Grievance Officer

For any queries or complaints in relation to the collection, processing, or disclosure of your information, you may contact our Grievance Officer:

[Name of Grievance Officer] [Designation] Email: grievance@getride.in

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@getride.in.