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Terms of Service

Last Updated: August 18, 2025

Welcome to Getride. These Terms of Service (“Terms”) govern your use of the Getride websites, mobile applications, and technology platform (collectively, the “Platform”) provided by Getride (“we,” “us,” or “Getride”).

By creating a Getride account or by using the Platform, you expressly acknowledge that you understand and agree to be bound by these Terms.

1. The Getride Platform

The Getride Platform provides a digital network that functions as a marketplace where persons (“Users”) who seek transportation, valet parking, or fleet management services can be matched with independent third-party providers of such services, including drivers and valet operators (“Service Providers”).

Our services are offered across three primary verticals:

  • Getride Ride-Hailing: Connects Users with drivers for on-demand personal transportation.
  • Getride Fleet Management: A B2B Software-as-a-Service (SaaS) platform for companies (“Clients”) to manage their internal transportation operations.
  • Getride Valet: A technology platform that connects Users and businesses with valet service providers for a transparent and trackable parking experience.

2. User Accounts

To use most aspects of the Platform, you must register for and maintain an active personal user account (“Account”). You must be at least 18 years of age to obtain an Account. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to do so may result in your inability to access or use the Platform. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.

3. User Obligations and Conduct

You agree to comply with all applicable laws when using the Platform. You will not, in your use of the Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to the Service Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.

4. Payments and Charges

You understand that use of the Services may result in charges to you for the services you receive (“Charges”). Charges for Ride-Hailing and Valet will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Getride.

All Charges are due immediately and payment will be facilitated by Getride using the preferred payment method designated in your Account, after which Getride will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Getride may use a secondary payment method in your Account, if available.

For Fleet Management services, Charges and payment terms will be governed by the separate SaaS agreement executed between the Client and Getride.

5. Intellectual Property

The Platform and all rights therein are and shall remain Getride’s property. Neither these Terms nor your use of the Platform convey or grant to you any rights: (i) in or related to the Platform except for the limited license granted above; or (ii) to use or reference in any manner Getride’s company names, logos, product and service names, trademarks or services marks.

6. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” GETRIDE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

GETRIDE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE PLATFORM, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF GETRIDE, EVEN IF GETRIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. Indemnification

You agree to indemnify and hold Getride and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Platform or services or goods obtained through your use of the Platform; (ii) your breach or violation of any of these Terms; (iii) Getride’s use of your User Content; or (iv) your violation of the rights of any third party, including Service Providers.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Platform (collectively, “Disputes”) shall be subject to the exclusive jurisdiction of the courts at Panaji, Goa, India.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

[Name of Grievance Officer] [Designation] Email: grievance@getride.in

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at legal@getride.in.